An Excellent Example of Citizen Journalism: Twisney

I'm taking a long weekend with my wife, kids and my parents to celebrate Mother's Day at Disney World. So imagine my surprise when I recently was introduced to a Twitter account @twisney by Doug Haslam (@DougH on Twitter). Twisney aggregates updates from anyone who uses "@twisney" in their tweets and then shares it on Twitter and on their site.

Featured in today's Buzzwatch in the Wall Street Journal, Twisney.com, the brainchild of Scott Mitchell, a 34 year-old Disney fan who created this site of real-time updates from individuals within the parks. The intro to the WSJ post captures it all:

If you want to understand how citizen journalists armed with cellphones are going to change the world–and create challenges and opportunities for businesses–spend a few minutes at Twisney.com.

What you’ll find there: Live updates from ordinary people walking around Disney World, using their cellphones to share their experiences with anyone who cares to take notice.

The site has some pretty cool features, including updates that are overlaid on an aerial view of the parks, a collection of uploaded photos by date & tag, and a whole page of tools on how you can use Twisney.

The more I read about add-ons, apps, and creative uses of Twitter, the more I'm inspired. When a simple and elegant service comes along and changes the way people interact with each other - and opens its API (Application Programming Interface - the source code), what happens is you get seemingly limitless possibilities because of the passion, know-how, and creativity of its user base.

This has happened with Twitter, again and again. I can't even begin to list all of the useful apps for Twitter because there are so many that do a variety of things. Your best bet to witness the community in action is to check out the Twitter Fan Wiki.

I believe that the brands that open themselves up to co-development by fans will benefit the most. Whether you're a consumer packaged goods company or a software startup, there are brand loyalists out there who love your stuff and want to help you succeed. Companies that greedily hoard and guard their brand will find that in the end, they'll have achieved only a shadow of what was possible had they been more open and accepting of consumer-generated content and shared intellectual property.

It baffles me that there are still corporate brand Nazis out there (mostly from the legal department in large companies) who don't get this yet. What's your experience? Have you tried to co-create anything, only to be rebuked? Or even better, have you been embraced by a company who likes what you're doing with their brand? I'd love to know.


Photo courtesy of Eprice.com.tw

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Back to Basics: B2B

When I first started writing this blog, it was focused on social media in the b-to-b space. I was working at a B2B agency at the time so it made sense, plus I saw a lot of potential.

Fast forward to today. I've broadened the focus of the blog (sacrilege!) but I've probably become better known for offering perspectives on the tools and my level of knowledge in general (or you tell me what I'm known for). But occasionally I dabble back into business-to-business applications, because there are some worthy examples and that market is finally starting to catch up.

Which makes a perfect segue to refer to a conference at which I'll be speaking in Boston next month: the Marketing Profs Business to Business Forum 2008. There are going to be some heavy hitters there, talking about all sorts of marketing in the b-to-b space:

• Marketing Profs own Roy Young and Ann Handley will be there;
  
• Valeria Maltoni, that Conversation Agent, will talk about making your site engaging for your customers;
  
• My colleague Greg Verdino will walk everyone through the essence behind how to stay current with trends to support your business acumen;
• Boston's own Chris Brogan will talk about social media and sales leads;
• The inimitable David Meerman Scott will give one of his famous keynotes;
  
• I'll be on a panel with Lewis Green and Robin Carey moderated by Paul Dunay titled "Is Social Media Harder for B2B vs. B2C?"
  

This is but a small sampling of the entire conference. Take a look at the conference web page and see what you think. And since you're a faithful subscriber to my blog (you have subscribed for free, right?), let me offer you something in return: if you sign up to attend this blockbuster conference and submit the code ESPK08, you can get $200 off the price of registration - make it $350 off if you register before May 19.

I hope you'll take the opportunity to avail yourself of some of the best current thinking on this subject today and consider attending. If you do show up, please introduce yourself, as I'd be delighted to meet you.

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How I Think About My Social Networks

I've been getting a lot of requests for friends on various social networks lately. You probably have been too - there seems to be an explosion of interest lately, particularly on Twitter.

I'm generally encouraged by this, as it means that the space is continuing to grow, rather than to wane like some short-lived fad. But at the same time, it can make life a little more complex or cluttered if you're not ready to deal with it.

As such, I thought this might be a good time for me to share how I think about my social networks and how I consider friend requests in each. I've linked to my profile in each, if you'd care to connect with me on them.

Facebook
Ah, Facebook. One of the most visible and recognized brands in the social networking space, where "friend" is a verb. For me, Facebook is a combination of business and social contacts.

I'll immediately accept a friendship request if I know you or follow you on another network. But that's not to say I'm exclusive in my friending. If we don't know each other, just introduce yourself and - most importantly - give me some context as to how you know me.

LinkedIn
I use LinkedIn as my professional social network. Like the old three-ring binders of business cards that I kept, LinkedIn is my real-time virtual collection of business cards.

As you can imagine, my requirements for LinkedIn are a bit more stringent. If you'd like to connect with me on LinkedIn, we should have met or at least have had some meaningful interaction. I'll also accept introductions via people I know.

Twitter
Twitter is probably the loosest of all of my networks. I generally like connecting with more people there because I enjoy the exchange of ideas, links and quick personal interaction that it allows.

While there are some people who add absolutely everyone back, I can't keep up with the pace and consider some of them spammy. Since there have been a good number of new followers, I'm having trouble adding some back. If you follow me and I haven't followed you back, don't take it personally. Just get my attention by sending me an "@" message and I'll be sure to add you back. It's as simple as that.

I hope this post was a helpful insight about how I consider friend requests in each network. I'd be interested to know how you handle your own connections on your various social networks. Please leave a comment and educate me.

Image courtesy of coldtaxi

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Segway Goes Social

I've often said, "The last thing the world needs is another social network." And while I stand by that statement from a broad perspective (think Facebook, MySpace or Bebo), I think my advice can be ignored when it comes to an integrated, vertical approach to online communities. And I've got a perfect example.

Segway Social - the social network current and future Segway scooter owners.

The revolutionary two-wheel self-balancing vehicle was introduced in 2001 by inventor Dean Kamen to much acclaim. Since that time, there have been numerous ways that customers have either created their own or requested customized versions. So what better way to find out about some of these than to connect users with each other, so see what they're up to and how they use their Segways?

There are some nice features on the site, including a wall for news, an interactive map, the ability to create groups, and a photo section. While it was initially launched with photos from Segway's Flickr photostream, there's the ability for users to add their own photos in as well. One of my favorite features is the ability for users to add their own "Glides," or Segway routes that they've discovered or created. These can be displayed on that map feature.

There are also sections that allow Segway users to share tips & tricks with each other in a wiki-like platform, and a calculator to see how you're saving the environment by not using a gas-powered vehicle. Naturally, you can create your own profile and participate in the message boards/forums as well.

The site has a really clean and fresh design and a logo that I really like. If you had to compare it to the product itself, I'd say it's a great fit - balanced, intuitive, and very cool.

My friends & colleagues at Plaid - the interactive agency that did such a stellar job with the My ooVoo Day With... site (ooVoo being a client of crayon, my employer) - designed the site for Segway. An interesting side note is how they actually got the business.

Last year, they took an appropriately designed van on tour across the eastern U.S. and called it Plaid Nation, stopping in at various locations, sometimes announced, sometimes unannounced. The stop at Segway headquarters in New Hampshire was not announced in advance, but the cold call, coupled with Plaid's ability to understand and navigate the social media space, was significantly impressive enough to convince the marketing team at Segway that Plaid was worth bringing on board. Wanna see how fun it is to work at Plaid? Check this out.

This year, Plaid Nation '08 kicks off on July 21 and is based on the west coast. I'm sure there are going to be some great tales from the road that they'll chronicle as they fulfill their mission of "spreading social media, one cheap motel at a time."

Hmm. I wonder if they'll be packing their office Segway in that van...

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My Social Media Birthday

A number of bloggers write entries about the anniversary of their blogs, or note some milestone achievement. But this post is a little different. Keeping in what I suppose you've come to know me for, this is more personal.

Yesterday was my birthday. Now, I'm not someone who makes a big deal out of his day (a former colleague used to celebrate his "birthday month," to stretch out the fun), but I'm not one to shy away from admitting when I have one, either.

But this year, I have more of a reason to celebrate. It's because of you - my community, my social network. This is the first birthday I've had since I've truly been an active and recognized member of the social media field, so when I have my birthday listed on my Facebook profile, it should have been no surprise that many people would come out of the woodwork to wish me a happy birthday via Twitter, Facebook, emails and direct messages.

I tried to respond to everyone personally, but it was tough to keep up with. I apologize if I missed you. But I'd like to publicly thank everyone here by pulling an Amanda Gravel - a very savvy and community-minded acknowledgment that you mean a great deal to me and that you should try to connect to each other, if you aren't already connected.

To wit, here are the Twitter handles of everyone who reached out to me today. Start following!

Thanks to: @ldpodcast, @DougH, @jljohansen, @gradontripp, @SavvyAuntie, @charlierobinson, @kolsen29, @arunrajagopal, @ModaMags, @Pistachio, @adelemcalear, @WasatchGirl, @jackhodgson, @MaThurrell, @davidberkowitz, @Armano, @jaffejuice, @MattDickman, @KyleFlaherty, @jtnt, @EdenSpodek, @asimpson, @pamelump, @kimhaynes, @KristaNeher, @danieljohnsonjr, @ChrisShouse, @swhitley, @melgallant, @krislynch, @nathantwright, @shey, @kristiewells, @saulcolt, @JasonFalls, @eileen53, @jackvinson, @tarable, @SheilaS, @changstein, @Kristin_Gorski, @lizstrauss, @jstorerj, @susanreynolds, @darrylohrt, @Exsec2u, @hardaway, @nickhuhn, @mousewords, @chrisbrogan, @sMoRTY71, @TobyDiva, @GeoffLiving, @mdy, @BeckyMcCray, @TDefren, @gracepiano, @BryanPerson, @jjtoothman, @sass, @Dayngr, @CathleenRitt, @misterboh, @drewmclellan, @jeffglasson, @danschawbel, @BrianReich, @davedelaney, @davidjhinson, @alvinfoo

Thank you all for making it a truly happy birthday!

Photo courtesy of LaughingSquid

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From Mundane to Engaging: How One Man Does It

A couple of weeks ago, I said that conversation was like the weather. It's ubiquitous, and marketers seem to be the only ones interested in talking or doing anything about it (while everyone else just HAS conversations).

But it got me to thinking about something we probably all take for granted, but rarely have a reason to talk about: the weather forecast itself. You probably can't count the number of times you turned on the TV in the morning to catch a glimpse of the 5-day forecast, or dialed TellMe (1-800-555-TELL) and asked for "weather," or clicked on Accuweather.com or Weather.com for your local forecast.


Local matters
In weather and in social media, local content and connections are part of what make them relevant to us. People care about the communities in which they live and invest a great deal of time, energy and money there. To wit: the Newspaper Association of America just announced that over $2 billion was spent last year on local advertising on newspaper web sites. Why? Because it's targeted, it's relevant, and it connects people to the world immediately around them. If content is king, local content is the emperor.

Now think about how you interact with some social media connections. You're likely to have a network from around the globe - whether you're an individual or a business. But the relationships that you build based on repeated interactions and sharing of content, information and insights - those are brought to the next level when you meet face to face. A sales call, a Tweetup, or a social event in your locality make the interaction even more relevant and create the opportunity for deepening the relationship.

What's the weather got to do with it?
When it comes to the weather, you're really only interested in the conditions where you live or where you're traveling. And you generally don't care how you get your information, as long as it's accurate. Sure, you may develop a one-sided "trusted" relationship with a particular weatherman, but I'll wager you don't think much about the actual presentation of the forecast - seemingly a commodity.

Well, I've got to tell you that every day in various markets on Accuweather.com, there is a remarkable weather forecast. If you haven't had the chance to see Jim Kosek in action, here's your chance. He's bringing passion and creativity to his job and in the process is taking something the boring and making it truly engaging.

What I like the most about this story is that Jim's employers have given him the license to be as crazy as he wants to be. He still does the basics of his job, but he incites viewers - for good or bad - which in turn gives Accuweather a sense of its viewership. More companies should embrace this kind of creativity - not as a gimmick, but as a natural extension of their employees' personalities - to boost morale, productivity, and marketing gold.

Have you got a story about how something mundane and ordinary has sprung to life because of a different approach? I'd love to hear about it in the comments section below.

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Standing Apart from the Rest

On Monday, May 22, I'll be part of a panel for the Institute of Management Consultants New England Chapter meeting. The panel is called Social Networking and Web 2.0: What you need to know to use this medium to separate your company from the pack.

The IMCNE is a professional organization that has been around for 40 years, and if you know management consultants, many of them are veterans of the corporate world who are making a good living consulting on organizational, operations, and leadership consulting. It's no surprise they may be a little light on social media, so here's our opportunity to give them something a little different.

I'm excited about being part of this discussion for a few reasons:

1. The panel moderator is Lewis Green, one of my co-authors from The Age of Conversation, someone who attended Blogger Social with me a couple of weeks ago, and author of the business and leadership book Lead With Your Heart
2. I'm lucky enough to be teamed up with some other smart individuals in the social media space: Aaron Strout from Mzinga and Laura "Pistachio" Fitton. If you don't know them, one of the best ways to get to know them is on Twitter: @astrout and @pistachio.
3. Lewis is using the principles of social media to build the panel discussion - he's involving his audience. Over on his blog, Lewis has asked "What would you ask?"
   

Keeping in mind that the panel is about how to use social media to make your company stand out, I find it fascinating that the concept is being batted around. Less than a year ago, a number of companies were simply starting to hear about some aspects social media. When you consider the quick adoption of a number of tactics, it's not surprising that companies are seeing this as a competitive advantage.

But are they missing a larger takeaway? It's not enough to stand apart from your competition. You need to think about what you're doing to build relationships with your customers to make them the most loyal advocates for you. Over time, as you get to know them, you'll be able to better serve them and give them a better experience every time.

See if you can drop over to Lewis' blog and give him a comment or two about what you would ask if you were part of the presentation. While you're at it, leave a comment here too.

How would you recommend using social media to separate your company from the pack?

Photo courtesy of nickwheeleroz

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Do Taxes and Social Media Mix?

April 15, a date that Americans typically dread - because income taxes are due - seems like a perfect time to write about the intersection of social media and taxes. But not from the angle you'd expect.

I'd like to share a story with you about impatience. I know, I can hear you asking, "But what does that have to do with social media and taxes?" I'll get to it. Just bear with me.

Like many marketing bloggers, I receive my fair share of bad pitches. I suppose that makes me hypersensitive to emails in which writers indicate that they've been reading my blog and think there's a fit for their pitch. Usually the fact that they haven't commented or that they only make reference to the last two or three posts is what tips me off to their insincerity.

But let's be honest. Blogger outreach is a hard job. Unless you're already embedded in the community, you have to get up to speed with your target audience very quickly - and usually with many of them. It's incredibly labor-intensive. I really empathize with the people that are doing this, especially with experienced marketing bloggers on the receiving end. We can be harsh critics, maybe simply because we're pressed for time. Impatient, one might say.

And I can be pretty harsh. Most of the time, with good reason. But recently, I let a pitch slip by that I should have spent a longer time considering.

I received an email titled "Do Taxes and Social Media Mix?" I thought it was an odd combination, and when I looked at the body of the email, I noted that the author of the note referenced some recent posts I had made on the blog here. Rather than being encouraged that she was taking an interest in my work, I assumed it was a form email with recent topics plugged in and "social media" as the topic of my blog simply inserted into the title "Do Taxes and _____ Mix?" I immediately hit the Delete key as I thought it was a contrived effort.

I made a mistake.

It turns out that it was part of a pretty well thought out campaign for H&R Block from 360i, the agency where my fellow author David Berkowitz works. Evidently, H&R Block has a pretty sharp VP of marketing for their digital tax solutions, and she's really savvy about social media.

The campaign was pretty comprehensive, including:

• A MySpace profile


• A Facebook page


• A YouTube channel


• An interactive Web page where you can discuss taxes and download podcasts


• A Twitter presence


• And one of my favorites, a Common Craft video about Tango, their online tax solution.

If you'd like to read a couple of summaries and professional opinions of the campaign, check out Jason Falls of Social Media Explorer and Jake McKee at Community Guy. Both are positive but fair assessments of H&R Block's efforts.

The bottom line is, had I taken the time to learn about the effort a little more and been less judgmental on the opening salvo, I would have been more likely to pay attention to the campaign.

I probably would have been even more likely to pay attention to it had the author been participating in my community, used a different subject line or been a little less scripted in her email.

Then again, if I had a little more patience, these points would have been moot. Suffice it to say that patience was just a little too (dare I say it?) taxing for me last month.

Photo courtesy of PPDIGITAL

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Doing Good with Influencer Outreach

Last week on Media Bullseye, Connie Reece wrote about the overnight success of the Frozen Pea Fund, a charity that sprang to life in response to the cancer diagnosis of fellow blogger and Twitter community member Susan Reynolds. If you haven't done so, please take a look at Connie's article, to get the full story - I couldn't possibly do it justice here.

She concluded her post by alluding to ooVoo (a client of my employer, crayon) and the promotion that we called My ooVoo Day With... In short, we asked two dozen bloggers, podcasters and authors to use ooVoo to connect with their respective communities to talk about anything they wanted to. And as a way to thank them for their valuable time, ooVoo generously agreed to give $1,500 in their names primarily to the Frozen Pea Fund (or to any charity they felt passionate about).


The event was a major success, with over 450 seats filled over the course of 10 days, resulting in some 187 blog posts about the program in the month of February, as well as 1,600 mentions of ooVoo on Twitter. Many of the posts and mentions were from participants on the chats, so our idea of using the technology to influence other influencers was borne out.

More importantly, we helped out some other great charities in the process, thanks to these hosts: Scott Sigler -$1,500 to the Disabled American Veterans; Irina Slutsky - $1,500 to Pie Ranch; C.C. Chapman - $750 to Whitney Hoffman's Ma Chen Autism School fund; David Meerman Scott - $1,500 to the Massachusetts Air & Space Museum; Karen Putz - $750 to Hands & Voices.

But the biggest news is for the Frozen Pea Fund. On Saturday night in New York City, at the famed Blogger Social, I had the honor of presenting a check from ooVoo to the Fund in the amount of $30,000 in honor of: Mitch Joel, Steve Hall, Bob Garfield, Joseph Jaffe, John Wall, iJustine, Marshall Kirkpatrick, Connie Reece, Chris Thilk, Erin Kotecki Vest, Dave Delaney, Geoff Livingston, Allan Cox, George Parker, Chris Brogan, Susan Reynolds, Laura "Pistachio" Fitton, Drew McLellan & Gavin Heaton, Robin Good, C.C. Chapman, and Karen Putz.

Photo courtesy of ck_epiphany

Susan Reynolds' husband Bill and daughter Kate were on hand to accept the check, as well as Connie Reece and Cathleen Rittereiser, two of the board members of the Fund, which now officially a 501(c)3 corporation. To say that this money has made a difference in the future of the Frozen Pea Fund is an understatement. I join ooVoo and crayon in taking great pride knowing that this gift will make a difference in the lives of many people suffering from cancer.

One final note. In his absence from the dinner (he was under the weather), Joseph Jaffe had been lampooned all night on Twitter by the attendees. I decided that, rather than be taken in vain, Joe's name should be used for good, so directly after the check presentation, I held an impromptu auction of his name badge. After some pretty aggressive bidding, Geoff Livingston went home as Joseph Jaffe for the sum of $500, payable to the Frozen Pea Fund.

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Connecting with Others Through Memories

So much of what we experience in online communities today is driven by real-time sharing of ideas, links and news - things that change on a daily basis. It can be pretty exhausting trying to keep up with the pace. Recently, crayon (my employer) took on a client that is focused on something entirely different: connecting people through the past.

Linkory is a site that allows members to post memories of any sort and share them with anyone. For example, you can put up some personal family members - maybe even a video of a grandparent reminiscing about their early life and struggles - and make it viewable only to your family. Or you could post your perspective on a historical event - say 9/11 or the Red Sox winning the World Series in 2004 - and see how other people viewed that same event.

Over time, I think there could be a use for the site by sociologists and psychologists, who might be able to make certain conclusions about demographics, behavior, or human nature based on various responses to a single event. With the rise of citizen journalism going on right now, it's fascinating to think that this might be a platform for citizen history.

One of Seth Godin's mantras is that marketing should be about storytelling because great stories capture the imagination, can be trusted, and are emotional. And really, when you're sharing a memory, you're telling a personal story.

Their site is fairly new and at crayon we're helping them test it out. I'd appreciate it if you checked out Linkory yourself and gave it a try. Let me know what you think of the concept or of anything related to the site.

In the meantime, enjoy this old Volkswagen commercial, backed with an entirely appropriate song for this post: "Memories" by Andre de Villiers.

The lyrics:

I remember the days of my life
I recall the faces – mostly yours
Magic moments – life was a mystery
There’s no place on earth that – we’d rather be

Moving up – going through some changes
Storing up the memories
Can you give me the light of my life?
I always gave the best I could give

Sometimes it never seemed like enough
Though we never quit when- the going got tough
Do you remember the way it used to be?
Never counting cost – was a matter of trust
Covenant cut – were lovers for life
I still bear the scar – you used to carry the knife

I remember the days of my life
I recall the faces- mostly yours
Magic moments – life still a mystery
There’s no place on the earth that- we’d rather be

This is my life
And I’m passing on the
Memories

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