Scott Monty - Strategic Communications & Leadership Advisor

Scott Monty - Strategic Communications & Leadership Advisor

The Good Samaritan by Luigi Sciallero, 1854 (Wikimedia Commons - public domain)

"Three things are important in human life. The first is to be kind. The second is to be kind. And the third is to be kind." 
– Henry James 

When you interact with someone, what makes them memorable to you? I mean truly memorable.

Maybe you they made you laugh, or called you by your first name, or remembered something about your background or hobbies that had nothing to do with the interaction.

Or perhaps that someone said something hurtful or didn't even take the time to acknowledge you were there.

Or quite simply, maybe they were kind to you.

Kindness is an amazing superpower.

When I was a child, my heroes wore capes. They flew through the air, or had superhuman strength, or the ability to move faster than anyone else.

As an adult, I've realized that there are powers that we each have inside of us that can help other people, without having to resort to feats of strength or fictional abilities.

"Always do right. This will gratify some people and astonish the rest." 
– Mark Twain

The thing with kindness (and decency) is that it seems to be in such short supply these days. So the act of being kind and decent is amazing to people.

And yet it's so easy to be nice to others.

Consider two industries for a moment: healthcare and hospitality. In each labor costs are a large part of the budget. What makes a difference to patients and guests? Usually, it's the interactions they have with the staff: they way they were greeted at the front desk, the warm welcome from the housekeeping staff, the nurse who ensured your comfort in a very uncomfortable setting.

The neat thing about all of those interactions? They're free.

Kindness is Free

You've likely seen the bumper sticker or billboard: Kindness is free.

Indeed it is. But applying it is the part that takes effort.

Whether it's in an interaction with an employee, a customer, or a supplier, we all have the ability to offer decency:

Sympathy when you can see an employee is having a bad day.

Understanding when a customer is upset about a problem with one of your products.

Generosity and mercy when a vendor needs to be paid more quickly than your Net 120 policy.

"The real issue in life is not how many blessings we have, but what we do with our blessings. Some people have many blessings and hoard them. Some have few and give everything away."

Real real toughness comes not from how much we pummel a competitor; it comes from how kind we are even when we aren't required to be.

People will always remember someone who was kind to them, even when that someone didn't have to be.

As a leader and as a human being, how would you like to be remembered?

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Fit To Be Tied

In the latest #FitToBeTied, a call to resist the outrage machine and commit to decency.

This originally appeared in the the Timeless & Timely newsletter. If you liked this, I'd love to share more with you: