My good friend Aaron Strout (@astrout) at Mzinga asked me to participate in a webinar on moderation and community management.This is an important topic that is important for companies to understand, whether they write a corporate blog or manage an enthusiast community. Knowing how to engage with commenters, leaders and detractors alike, and how to understand what's appropriate to post and what's fair game to ban - these are key items for community managers and brand managers everywhere.
I'll be joined by Mike Pasucci, Director of Moderation Services at Mzinga, who was formerly part of eBay, and Aaron Strout, VP of Community at Mzinga will act as moderator. I'd be delighted if you tuned in as well, because we'll have some time for Q&A during the webinar.
Details:
Tuesday, September 9 at 2:30 p.m. EDT
Learn about:
- Key components of effective community management
- Multiple moderation techniques and advice on which are best for your business
- Industry statistics on the link between effective moderation and management, and community success
- Featured case studies from leading brands with thriving communities
I hope to see you there!
Photo courtesy of Major Clanger on Flickr