Talk about customer service! Apple is now offering the chance to get personalized 60-minute consultation sessions in their stores.
Head over to the Apple Store site and select your state and store location. A concierge page will come up and you can fill out your name, email address and mobile phone number so Apple can schedule a time with you.
Consultants will be on hand to help you with all aspects of your Apple life, from creating podcasts to operating your Mac, and fine-tuning your iPod.
If this doesn't help to expand - and solidify - Apple's customer base, I don't know what will.