Monday, March 30, 2009

Generational Marketing

As I was shaving with a disposable razor this morning - not my usual razor - I began thinking about the power of generational marketing. One way of segmenting markets is by looking at the various generations: Matures (b. 1909-1945), Baby Boomers (1946-1964), Generation X (1965-1976) and Millennials/Gen Y (1977-1994). We're well aware that the Baby Boomers are the largest generation, followed by the Millennials, hence such the interest in both.

As I was using the disposable two-blade, I thought about my Gillette Mach3 Turbo razor and was reminded of how I got to use the Gillette brand in the first place. In the late 80s / early 90s, Gillette made an incredibly smart marketing move: they purchased the mailing list of the Selective Service. If you're not familiar with the Selective Service system, every male in the U.S. between the ages of 18 and 25 must register, in case there's the need for a military draft.

Gillette sent their new (at the time) razor, the Sensor, to every registrant. For reference, Gillette makes more money on their blades than they do on the razor mechanism itself - it's similar to the computer printer model, in which printers are priced affordably and the cartridges are expensive. Each and every young male that registered got a free razor and set of blades from Gillette, essentially giving them the opportunity to be Gillette customers for life. I don't know what the long-term adoption rate for Gillette was, but I can guarantee you that it got more men thinking about their products than just advertising would have done.

But it got me to thinking more broadly: how many opportunities are there for marketers to really affect an entire generation? It seems like a tall order in this minute-by-minute attention-starved generation. But if it's something as simple as what Gillette did, such an experience has the potential to stick - especially since word of mouth (online and offline) can help such efforts grow.

Are there other campaigns that you know of that have affected entire generations that way? Or are there opportunities that you foresee for current brands to have this kind of impact? Drop me a comment and let's discuss it.

Photo credit: Brian Warren (Flickr)

Labels: brand, Generation Y, Marketing, social media

Posted by Scott Monty at 8:49 AM

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Wednesday, February 20, 2008

Generation Y and Your Business

Call them "Gen Y," "Millennials," "Echo Boomers," or whatever you want - just be sure you call them, because they've got something to say.

I was listening to episode 79 of HBR Ideacast, Managing Generation Y, in which Tammy Erickson, who writes the Across the Ages column for the Harvard Business Review, was interviewed. As I was listening, I realized that in addition to the baby boomers, this is a generation that is potentially going to change the way you're doing business - or at least thinking about doing business. There are implications to marketing, internal communications, social media, and organizational behavior here.

In the podcast, they referred to the "self-assured, overly emotive, text messaging" generation who are "happy to tackle the big jobs, and they'll do it with confidence." This should be welcome news to any manager's ears, but I think this should be tempered with an acute awareness of the idiosyncratic traits that this generation brings with them. Let's look at them one by one:

Impatience/Immediacy
I've often said that this is the generation that wants to be an intern on Monday and the CEO by Friday. I admire that kind of drive, but I also wrinkle my nose at the hubris that accompanies it; there seems to be a lack of willingness to put in the time and gain the experience necessary for such a role.

According to the Erickson, this is deeper than just youthful impatience; she says they're likely be impatient for their entire lives. She posits that during their formative years, Gen Y has been bombarded with inexplicable, sudden and tragic events such as 9/11, Columbine and Virginia Tech - and that they've decided that they need to live life now.

I think it goes a little deeper than that (perhaps she was limited in time on the show). Look at the way the cable news networks have evolved over the last 10-15 years. Whether it's padding their daytime programming with Iraq war I or II, the O.J. Simpson chase & trial, or the latest celebrity overdose, all of the news outlets are catering to a need (?) for more information, now. When you take this institutionalized view of news, information and service, it's not too much of a stretch to think that Gen Y is going to expect fast results in the workplace.

But at the same time, I think we need to keep in mind that this desire for results and action may come at a price: the inability to think strategically. Granted, there are very few (if any) strategic planners who are 20-somethings. But if they have this nurtured aversion to longer-term thinking, there may be trouble ahead.

Lesson: harness the impatience and drive and turn it into an opportunity to let loose their unbridled energy on training in strategic marketing.

Let Me Tell You What I Think
By and large, this generation has grown up in a peer to peer world, where they're used to openly sharing ideas and not being shy about saying what they think. Odds are that in the workplace, if they have an idea that will benefit you, they'll share it - with managers, directors, and even CEOs.

Lesson: tap into this reservoir of creativity and fresh perspective and get their input on as many facets of your business as possible.

Technology
This is the generation that€ was raised on text messaging. They look up on email as an outmoded style of communication. To them text messaging is personal, immediate, and it gets results. They can't understand why it takes us
16 emails deep in a chain to come up with a time to schedule a
conference call. To them, it's a no-brainer: text, boom, done.

In addition, TiVo, Facebook and other technologies lead them to doing things on their own time. We've been used to structure & scheduling, while they do things when time allows them to do so. Asynchronous behavior may become more prevalent.

Lesson: be open to trying out IM or presence applications in
our day-to-day lives, with internal communications, and possibly with
marketing.

Parents' Roles
Gen Y likes their parents; not surprising when these "helicopter parents" are involved in many aspects of their children's lives. While this can be incredibly annoying (and these kinds of parents should ease off, lest they tarnish their kids' reputations in the workforce), it does have one positive side effect: Gen Y has great working relationships with Boomers in the workplace.

Lesson: use this natural attraction to create strong mentoring programs between Boomers & Gen Y-ers, to share knowledge.

There is no doubt that this generation will have a huge impact on the world. They're certainly ready for us. But are we ready for them?

What do you think? How have you experienced Gen Y in the workplace, either as a Boomer, a Gen X-er, or a Gen Y-er yourself? And what do you think the answers are?

Labels: Generation Y, Marketing, strategy, trends

Posted by Scott Monty at 12:28 AM

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About Scott

For hi-res, click here

The best way to describe Scott is "Renaissance Man." Friends and colleagues that know Scott from one facet of his life are very frequently surprised to learn of his interests and talents in other areas.

Scott is a marketing and communications professional focused on the digital industry — specifically on social media. His career spans a number of industries such as healthcare, pharma, biotech, travel, automotive, tech, and communications, and includes a wide range of clients, from start-ups to Fortune 500 companies.

Currently on the staff of corporate communications in Ford Motor Company, Scott heads up the social media function and holds the title Global Digital & Multimedia Communications Manager. He is a strategic advisor on all social media activities across the company, from blogger relations to marketing support, customer service to internal communications and more, as social media is being integrated into many facets of Ford business.

Prior to joining Ford, Scott served as Consigliere for crayon and spent a number of years with PJA Advertising + Marketing, a boutique BtoB agency specializing in health sciences & high tech.

In addition to his consulting and agency background, Scott is an active blogger and podcaster. He writes about the intersection of advertising, marketing and PR at The Social Media Marketing Blog and also writes The Baker Street Blog, a literary undertaking. Scott has been featured in numerous news and business publications, on a variety of podcasts, and on national television. Scott is a recognized thought leader in the social media industry and frequently speaks at industry events.

Scott received his Master's in Medical Science from Boston University's School of Medicine concurrently with his MBA from BU's Graduate School of Management. He lives in the greater Detroit area with his wife and two young sons, golfs all too infrequently, and has a hidden talent for voice over work.

Oh, and one last little-known fact: Scott coined the term "tweetup."

You may download a headshot here, courtesy of C.C. Chapman and a PDF version of Scott's bio here.

Books in which Scott's work is featured:
The New Rules of Marketing & PR
Twitterville
Six Pixels of Separation
Monkeys with Typewriters
Read This First
World Wide Rave
Get Seen

Disclosures/Relationships

Scott is on the Advisory board of SavvyAuntie
Scott is on the Advisory board of Business Smart Tools
Scott is a judge for the SAMMY Awards
Scott is on the Advisory board of The Hive Awards
Named one of iMedia's 25 Top Internet Marketing Leaders & Innovators
This blog's content is also syndicated on Social Media Today
Plaid occasionally does web work for me and designed this site
No animals were harmed in the making of this blog.

Speaking Events

Scott speaks on social media at events, seminars and conferences around the world. His topic generally focuses on corporate use of social media, becoming an online spokesperson, and specifically on the progress that Ford has made in the recent past. If you're interested in booking Scott to speak at your event, please send an email to speaking [AT] scottmonty [DOT] com. Scott's bio and headshot can be found in the "About Scott" tab above.

Some previous engagements include:

BlogWell - How Big Companies Use Social Media - Minneapolis - August 13

Who is Scott Monty?

Hi, I'm Scott. I'm the head of social media for Ford Motor Company. This is my personal blog, where I share my perspectives on social media - the convergence of marketing, advertising and PR on the Web - for marketers, agencies, the enterprise and the individual. This blog contains my personal views.