Scott Monty

Scott Monty
 

Dear United, Your Indifference to Customers Is Showing Dear United, Your Indifference to Customers Is Showing

By now, you've seen the footage, news reports, tweets, hashtag trends, Facebook posts or general chatter about the one story that wa...

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It's Not a PR Problem It's Not a PR Problem

Uber seems to be in a perennial communications death spiral. But this isn't about Uber alone. They've gotten in plenty of hot w...

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Kenneth, What Is the Frequency? Kenneth, What Is the Frequency?

I typically update these pages only when I have something of gravity to write. Something that takes many paragraphs and captures your att...

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