Scott Monty

Scott Monty

Technology for 2016, CES is the new auto show, guess how many CMOs use digital advertising for customer insights, why people share content, Yahoo is off to a rough start, Facebook is all about Messenger this year, Twitter goes big, ridesharing woes, competitive car communications at CES, why podcasting (and email) is on the rise, content marketing tips for 2016, two customer experience blunders, new FTC native advertising guidelines, a new feature — the Chart of the Week, a new book that gets inside the minds of con artists, plus our weekly trivia challenge, the podcast pick of the week and more, it's the first edition of The Full Monty.

A roundup of relevant links affecting our industry. If you’re on Flipboard, you can get these links — and additional ones — by subscribing to The Full Monty Magazine at

As noted in the video above, this is the first edition of The Full Monty — the newsletter previously known as The Week in Digital. If you don't yet subscribe, please make sure you're regularly exposed to it with a subscription.

We're using Facebook Mentions each Sunday evening at 9:30 pm ET to bring you 15 minutes or so of commentary and previews of what to expect from the week's newsletter. If you follow on Facebook and tune in every Sunday night, you can get a preview and join in the commentary as well. We will be off next week, due to the Martin Luther King, Jr. holiday (and a hockey tournament).

The first 2016 installment of #SundaysWithScott - live commentary and ranting before the Monday newsletter.
Posted by Scott Monty on Sunday, January 10, 2016


    • With CES behind us and the North American International Auto Show upon us, it should be no surprise that automotive companies dominated at CES. But Tamara Warren argues that it's not Silicon Valley vs. Detroit; it's a complex story of collaboration and competition. CES tends to be idea- and feature-focused for auto company announcements, while NAIAS is traditionally product-focused. And see the Zignals Chart of the Week below for who came out on top.
    • With all of the opportunities to engage customers in digital channels, one might think that CMOs are rolling in the plethora of available consumer insights. But no, according to a study by The CMO Club and SocialCode, only 37% of CMOs use digital advertising to better understand their audience. What year is this again? It doesn't matter. Advertising rolls on, using the old shout-and-broadcast model to do its bidding.
    • Ad blocking gets its comeuppance with GQ, which is asking those using ad blocking technology to disable it or pay 50 cents to read an article.
    • You see links, articles, photos and videos come your way every day via a variety of platforms. Did you wonder what motivates people to share content? It turns out that one of the most significant reasons is to make other people laugh. Other reasons, according to this Adobe study, include raising awareness of an issue, sharing something a friend will enjoy, sharing knowledge on a topic and connecting with people who feel similarly to them. Important psychological motivators for marketers to understand


    #1 goal of CMOs in 2016 is lead gen*. Is your agency ready to deliver on their goal?

    January 20th & 21st in Orlando. Learn step-by-step techniques for driving qualified leads for your clients. You’ll learn 20+ different tactics and get a 200+ page book that gives you step by step instructions. On top of that — we’ll teach you how to bundle/sell these services, give you sample proposals and contracts and much more!
    "You made SEO and lead gen understandable and now we have a new revenue stream! Clients love how we can tie our efforts to their ROI and we love how they keep increasing their budgets!“
    Register today so you can start selling strong in 2016.

    *B2B Content Marketing 2016 Benchmarks, Budgets and Trends (Content Marketing Institute & Marketing Profs)


    • Google / Alphabet
      • For a comprehensive look at everything that Google's parent company Alphabet is working on, read, bookmark and reread this 2016 Google Tracker from Ars Technica.
    • Facebook
      • The Facebook News Feed. It's constant, pervasive and has a mysterious algorithm. And it's controlled by a small group of engineers, some power users and increasingly, you.
      • Facebook messenger now has over 800 million users and 2016 will be a banner year, from potentially replacing the phone number as a primary means of contact, become more whimsical, and gain artificial intelligence. Messenger is critical for the future of Facebook, large as it is, because it can act as the portal to the retention and engagement of a younger audience.
      • On Android devices, Facebook forced errors to test how loyal users would be. Facebook engaging in some psychological experiment? Couldn't be.

      Trivia question: When was the first in-car audio system implemented? *

      Collaborative Economy 


      Content / Customer Experience

      • You have the whole year ahead of you to make the content that matters to your audience. So start by looking at this complete guide to 2016 content marketing trends. Note the "less is more" recommendation.
      • Get ahead of your editorial duties with this ultimate guide to planning your year's editorial calendar.
      • While you're chewing on all of that, Mark Schaefer brings us back down to earth with five practical tips to keep you in touch with what you need to know now to succeed with content marketing.
      • Bottom line: if you don't have decent influencers, it doesn't matter what your content platform looks like. Take another look at Faith Popcorn's observations in the link in the first section; she mentions micro-clans, where spheres of influence and connection are getting smaller. And that's okay. Scale isn't everything.
      • Even in this content-soaked world, there's a dearth of really good content. To the extent that if you make good content, people will pay for it.
      • Two instances of customer experiences that led customers to feel like they were getting screwed:
        • StubHub reneged on a ticket they sold to a Lakers fan, 3 weeks after he bought them, when they learned that his tickets would be to Kobe Bryant's last game (announced after the ticket purchase). The market price for the tickets rose in the interim, and StubHub canceled the order and refused to reissue the tickets at the same price, citing greed no similarly priced tickets were available. StubHub: the Pharma Bro of ticket sales.
        • When an Amazon customer complained about poor customer service, he later found a 10-inch dildo in his shopping cart, allegedly placed there by a vindictive Amazon rep. We know some companies can be hard to deal with, but talk about having to bend over and take it...

      Privacy / Security / Legal

      Measurement / Metrics / Data 

      Chart of the Week

      Brought to you by Zignal Labs, a realtime, cross media analytics platform.

      This week, the automotive-heavy announcements at CES caught our attention. We expected much from Ford, a long-time CES attendee, which was rumored to be making a Google-related announcement. Their Amazon news, as well as their overall mobility plan they shared in their keynote was enough to create a spike that just barely peaked over Faraday Future's electric concept vehicle - although Faraday Future got more sustained volume on January 5.

      Then came Chevrolet's announcement about the all-electric and more affordable Bolt, which grabbed attention on January 6. We can see the major spike from Chevy here:

      To put the two days in perspective, here's the comparison between the performance of the two major Detroit car brands against each other:

      Chevy's spike is more pronounced, but Ford and Faraday Future each had some sustained conversation. Who do you think won?

      * Answer to the trivia question above: 

      • Joseph and Paul Galvin, along with William Lear, developed the first audio automobile dashboard in 1930 and called it the — wait for it — Motorola, for "motorized Victrola." My, how times have changed. And Lenovo has decreed that Motorola Mobility (all that's left of the storied brand) will henceforth simply be known as Moto.

      When You Have the Time: Essential Watching / Listening / Reading 

      Each Monday we publish this newsletter that includes a series of links about current events and trends in the worlds of technology, business, digital communications and marketing in order to keep leaders up to date on changes, newsworthy items and content that might be useful in your job. A new issue is available every Monday morning. Please subscribe to keep up to date on developments.

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      I advise brands and agencies to help them improve their communications and digital acumen. Please get in touch if you'd like to put my experience and digital smarts to work on a project, to consult with your group, or to address an audience at your next corporate or industry event.


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