Must-See Twitter

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February 23, 2011
Once upon a time, we used to watch TV by appointment. Families gathered together around a tiny screens - screens that were even smaller than our current laptop screens - and share the experience of watching a program together. Even earlier than that, families used to sit around their radios and "watch" their favorite comedies, dramas and adventures.

Whether it was the Jack Benny Show on radio or the amazing Thursday night lineup on NBC in the 1990s, for the better part of half a century, we enjoyed entertainment when the broadcasters decided we should. What's that, you say? You work on Thursday nights? Sorry, but that's when our show airs.

To a certain extent, the VCR solved that dilemma, but it was cumbersome and required a commitment from the user. With the advent of the DVR, the process is much cleaner - no piles of tapes, no flashing 12:00 - and viewers can skip over the commercials quickly. Now, with streaming video from the likes of Netflix and today's announcement from Amazon, the option of play-on-demand is more diversified and available than ever. We can watch programming when, how and on which devices we choose.

Such a variety of choice - being able to view programs on devices such as phones, netbooks, laptops and tablets - fractures our communal viewing habits. Whether we're commuting, passing time while waiting to meet someone, or simply curled up on the couch, we have own own screens - and many of them. Long gone are the days of a single screen around which we could gather to watch our favorite program.

What's Old is New Again
But there's something interesting happening at the same time. While one might expect these fractured viewing habits to lead to more isolated experiences, new communications platforms and technologies are making it possible for us to recapture this collective experience. In a comment on a Facebook post regarding a Freep article ("TV watchers look to Web for instant analysis, laughs"), I called this the "digital living room," in which we have the ability to have a shared experience once again.

One recent Fast Company articles point out how appointment TV has returned, because of none other than Twitter. If one watches the flow of commentary and topics that trend up during popular shows, it's easy to see how viewers are sharing their experience with each other and offering their own stream of commentary. Fans who have TiVo'd their programs had better steer clear of Twitter while their favorite programs are on, lest they have a barrage of spoilers come their way. Indeed, American Idol and Dancing With the Stars winners are usually blurted out on microblogging sites first. In another article, Fast Company called Twitter TV's killer app.

I actually had this experience first hand a few months ago. PBS contcted me and asked that I host a live Twitter chat (promoted through my other blog) during the premiere of a much-hyped new show. The statistics were impressive, showing a very healthy interaction in a limited time period around a very specific subject. Viewers were able to have questions answered by an expert, and they collectively shared their enthusiasm and surprise throughout the course of the show and afterward.

Okay...so?
What does it mean for brands?

The fear of skipped ads has been palpable over the last few years. Advertisers are spending more and more of their budget trying to be creative and break through the clutter. What's to bring a brand back into the conversation?

One way would be to capture the moment through a chat on Twitter. By selecting some high-profile Twitter user in your brand's niche, you'd have a credible authority who is able to hold a convincing and intriguing set of conversations around your product.

For additional technology resources, platforms like GetGlue, Miso and IntoNow provide alternatives for a variety of devices and for a variety of entertainment content. Each give viewers a chance to connect and share - but more importantly, services like this give brands a chance to connect as well. I can just imagine a brand that integrates a creative and interactive element around a television program that involves one of its products - either as product placement or as an ad - and requires some action of the viewers. Ideally, this interaction would take place beyond the 30 or 60 minutes of the program and continue into some other meaningful engagement.

Technologically, these are exciting times. When the technology allows us to reclaim some of the round-the-fire element of our humanity, it's encouraging that we're not simply living separate yet connected lives.

What do you think?

Image credit: brizzle born and bred (Flickr)
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Posted by Scott Monty at 12:36 AM
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About Scott

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Ranked by Forbes as one of the top 10 influencers in social media, he has been called "an unstoppable force of nature," "the best corporate social media lead on the planet," and Alan Mulally, the CEO of Ford Motor Company, called him "a visionary."

At Ford, Scott heads up the social media function and holds the title Global Digital & Multimedia Communications Manager. He is a strategic advisor on all social media activities across the company, from blogger relations to marketing support, customer service to internal communications and more, as social media is being integrated into many facets of Ford business.


Prior to joining Ford, Scott served as Consigliere for crayon and spent a number of years with PJA Advertising + Marketing, a boutique BtoB agency specializing in health sciences & high tech.

In addition to his professional responsibilities, Scott is an active blogger and podcaster. He writes about the intersection of advertising, marketing and PR at The Social Media Marketing Blog and also writes The Baker Street Blog and cohosts I Hear of Sherlock Everywhere, two literary undertakings. Scott has been featured in hundreds of news and business publications in print and on the web, in nearly dozens of books, and on a variety of mainstream media, including NBC, NPR, CNN and The Wall Street Journal. Scott is a recognized thought leader in the social media industry and frequently speaks at industry events.

Scott received his Master's in Medical Science from Boston University's School of Medicine concurrently with his MBA from BU's Graduate School of Management. He lives in the greater Detroit area with his wife and two young sons, golfs all too infrequently, and has a hidden talent for voice over work.

Oh, and one last little-known fact: Scott coined the Oxford Dictionary of English-accepted term "tweetup."

You may download a headshot here, courtesy of Rosh Sillars; a PDF version of Scott's bio is here .


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Scott speaks on social media at events, seminars and conferences around the world. His topic generally focuses on corporate use of social media, becoming an online spokesperson, and specifically on the progress that Ford has made in the recent past. If you're interested in booking Scott to speak at your event, please click here to submit a speaking request for Ford-related purposes or email me at speaking [AT] this site's URL (if you know what I mean) to send a general email request.. Scott's bio and headshot can be found in the "About Scott" tab above.



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Who is Scott Monty?

Hi, I'm Scott. I'm the global head of social media for Ford Motor Company. This is my personal blog, where I share my perspectives on social media - the convergence of marketing, advertising and PR on the Web - for marketers, agencies, the enterprise and the individual. This blog contains my personal views. My bio is available here and my headshots can be found here.

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