Scott Monty

Scott Monty
 

Fear and Loathing in Social Media Fear and Loathing in Social Media

You would think at this point that we'd be up to curiosity or even playful experimentation. But it seems that, according to the e-taili...

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Are You Really Satisfying Your Customers? Are You Really Satisfying Your Customers?

We all know that social media plays a part in customer service. As business becomes more fierce, margins shrink and barriers to entry are a...

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Social Media Books & Experts Social Media Books & Experts

One thing that has always puzzled me is the sheer number of books about social media. When your industry changes almost daily - not to menti...

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