Using New Media to Respond to Customer Feedback

March 13, 2008
Here's a video that captures the essence of why companies should be thinking about social media with regard to customer issues. And it's from no less an old media bastion than the Wall Street Journal.

Interestingly, they advocate for blogging to come from all levels of the organization, citing the oft-quoted fact that people like to hear "from people like them." So, it's not just for the CEO to blog anymore. And it doesn't just end with customer relations, it's also can help with employee relations.

For the full scoop, click on the video:



Via Shel Holtz.

Labels: , , , , ,

Posted by Scott Monty at 10:14 PM
 Comments |  LINKS TO THIS POST |




 Comments:

blog comments powered by Disqus

Home

About Scott

For hi-res, click here

He has been called "an unstoppable force of nature," "the best corporate social media lead on the planet," and Alan Mulally, the CEO of Ford Motor Company, called him "a visionary."

Currently on the staff of corporate communications in Ford Motor Company, Scott heads up the social media function and holds the title Global Digital & Multimedia Communications Manager. He is a strategic advisor on all social media activities across the company, from blogger relations to marketing support, customer service to internal communications and more, as social media is being integrated into many facets of Ford business.


Prior to joining Ford, Scott served as Consigliere for crayon and spent a number of years with PJA Advertising + Marketing, a boutique BtoB agency specializing in health sciences & high tech.

In addition to his consulting and agency background, Scott is an active blogger and podcaster. He writes about the intersection of advertising, marketing and PR at The Social Media Marketing Blog and also writes The Baker Street Blog, a literary undertaking. Scott has been featured in hundreds of news and business publications in print and on the web, in nearly twenty books, and on a variety of broadcast media, including NPR, CNN and Fox Business News. Scott is a recognized thought leader in the social media industry and frequently speaks at industry events.

Scott received his Master's in Medical Science from Boston University's School of Medicine concurrently with his MBA from BU's Graduate School of Management. He lives in the greater Detroit area with his wife and two young sons, golfs all too infrequently, and has a hidden talent for voice over work.

Oh, and one last little-known fact: Scott coined the Oxford Dictionary of English-accepted term "tweetup."

You may download a headshot here, courtesy of Rosh Sillars; a PDF version of Scott's bio is here .


Books in which Scott's work is featured:

Disclosures/Relationships

Scott Monty Bio

Speaking Events

Keynote at IAB Conecta - closeup

Scott speaks on social media at events, seminars and conferences around the world. His topic generally focuses on corporate use of social media, becoming an online spokesperson, and specifically on the progress that Ford has made in the recent past. If you're interested in booking Scott to speak at your event, please click here to submit a speaking request for Ford-related purposes or email me at speaking [AT] this site's URL (if you know what I mean) to send a general email request.. Scott's bio and headshot can be found in the "About Scott" tab above.

Recent speaking engagement:


What I like


TOOLS

  Trailfire
  MOO
  CrazyEgg
  ShareThis
  StumbleUpon
  Twitter
  Jott

The Webware 100 for 2008

BLOGS

 

Podcasts

For Immediate Release
HBR IdeaCast
Knowledge@Wharton
Manager Tools
Managing the Gray
Marketing Edge
Marketing Over Coffee
Six Pixels of Separation
TrafCom News Podcast
Online Marketing with RSS Ray

Contact Scott





  Facebook

  Twitter


Who is Scott Monty?

Hi, I'm Scott. I'm the head of social media for Ford Motor Company. This is my personal blog, where I share my perspectives on social media - the convergence of marketing, advertising and PR on the Web - for marketers, agencies, the enterprise and the individual. This blog contains my personal views. Bio available here.

Subscribe


BY RSS BY EMAIL


Circle me on Google+




Search

+ 08/01/2005 - 09/01/2005 + 08/01/2006 - 09/01/2006 + 09/01/2006 - 10/01/2006 + 10/01/2006 - 11/01/2006 + 11/01/2006 - 12/01/2006 + 12/01/2006 - 01/01/2007 + 01/01/2007 - 02/01/2007 + 02/01/2007 - 03/01/2007 + 03/01/2007 - 04/01/2007 + 04/01/2007 - 05/01/2007 + 05/01/2007 - 06/01/2007 + 06/01/2007 - 07/01/2007 + 07/01/2007 - 08/01/2007 + 08/01/2007 - 09/01/2007 + 09/01/2007 - 10/01/2007 + 10/01/2007 - 11/01/2007 + 11/01/2007 - 12/01/2007 + 12/01/2007 - 01/01/2008 + 01/01/2008 - 02/01/2008 + 02/01/2008 - 03/01/2008 + 03/01/2008 - 04/01/2008 + 04/01/2008 - 05/01/2008 + 05/01/2008 - 06/01/2008 + 06/01/2008 - 07/01/2008 + 07/01/2008 - 08/01/2008 + 08/01/2008 - 09/01/2008 + 09/01/2008 - 10/01/2008 + 10/01/2008 - 11/01/2008 + 11/01/2008 - 12/01/2008 + 12/01/2008 - 01/01/2009 + 01/01/2009 - 02/01/2009 + 02/01/2009 - 03/01/2009 + 03/01/2009 - 04/01/2009 + 04/01/2009 - 05/01/2009 + 05/01/2009 - 06/01/2009 + 06/01/2009 - 07/01/2009 + 07/01/2009 - 08/01/2009 + 08/01/2009 - 09/01/2009 + 09/01/2009 - 10/01/2009 + 10/01/2009 - 11/01/2009 + 11/01/2009 - 12/01/2009 + 12/01/2009 - 01/01/2010 + 01/01/2010 - 02/01/2010 + 02/01/2010 - 03/01/2010 + 03/01/2010 - 04/01/2010 + 04/01/2010 - 05/01/2010 + 05/01/2010 - 06/01/2010 + 06/01/2010 - 07/01/2010 + 07/01/2010 - 08/01/2010 + 08/01/2010 - 09/01/2010 + 09/01/2010 - 10/01/2010 + 10/01/2010 - 11/01/2010 + 11/01/2010 - 12/01/2010 + 12/01/2010 - 01/01/2011 + 01/01/2011 - 02/01/2011 + 02/01/2011 - 03/01/2011 + 03/01/2011 - 04/01/2011 + 04/01/2011 - 05/01/2011 + 05/01/2011 - 06/01/2011 + 06/01/2011 - 07/01/2011 + 07/01/2011 - 08/01/2011 + 09/01/2011 - 10/01/2011 + 10/01/2011 - 11/01/2011 + 11/01/2011 - 12/01/2011 + 12/01/2011 - 01/01/2012 + 01/01/2012 - 02/01/2012

Our Sponsors


invisibleSHIELD



 






Need Voice Over Help?
I'm Not Just a Pretty Face


Link for sharing: http://bit.ly/MontyDemo



Alltop, all the cool kids (and me)
Top Marketer of 2009
PostRank Topblogs 2011 - #25 in Social Media

 

Scott's Shared Items




Social Media as a Career




Copyright, etc.


Creative Commons License
The Social Media Marketing Blog by Scott Monty is licensed under a Creative Commons Attribution-Noncommercial-Share Alike 3.0 Unported License.