You Know Social Media Is Serious When...

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August 31, 2006
An interesting piece this morning on MediaPost: it seems that YouTube has scooped all of the major media outlets with a 10-minute video about Lockheed Martin shafting the Coast Guard with some security-lax patrol boats.

Evidently, the Lockheed employee went to the mainstream media - 75 reporters at different newspapers - and none of them was interested in the story. So he went to YouTube and uploaded the video on August 3; it has been viewed nearly 70,000 times as of this time.

Consequently, the Washington Post and NPR picked up the story. This is a great example of how the Web - the blogosphere and vlogosphere - are driving traditional media. Even ABC acknowledged the power of this medium, noting that this is "further evidence that the Internet has given the average person a way to be heard."

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Posted by Scott Monty at 8:07 AM
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The Blitz is On

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August 30, 2006
I just finished participating in a hosted conference call with Phil Hollows, CEO of FeedBlitz. I've been using FeedBlitz on my blogs since April 2006 and have had remarkable success.

FeedBlitz is an email-based system that notifies subscribers that your blog has been updated. Blogging makes it easy to build a dynamic presence on the Web and email is a natural way to get the word out. Not everyone knows or wants to know RSS - figuring it out, downloading/choosing a reader and setting it up and be time consuming and complicated. But people understand newsletters and email.

The major benefit of FeedBlitz is that it's easy to understand - it's an email-based blog update tool. On these pages, I've mentioned that the Achilles heel of "new marketing" is RSS. It's just not that easy to use. Feedburner has made it easier with their interface by instituting SmartFeed (go ahead, try subscribing to my RSS feed with the big orange button and see what happens). Now try it with FeedBlitz.

But the bottom line is that email is ubiquitous and universal. It's how you reach customers. And offering them a daily (or however frequently you update your blog) newsletter is extremely valuable. In fact, blog subscriptions grow 20% more with an email notification option over an RSS feed alone.

In just over a year of operation, FeedBlitz already has over 70,000 publications (blogs, news feeds, Web sites, etc.) on its roster, with a collective 800,000 readers. And FeedBlitz is known for its tremendous customer service; Hollows said that as first-time CEO, his first hire was a customer service veteran.

Here's a preview of some of the improvements on the burner at FeedBlitz:
  • Will make the site/tool easier to use
  • Will work cooperatively with other vendors and blog-based professions (such as allowing your feed to work with ad networks of your blog)
  • Will continually add services to premium users and will filter down to free users
  • Will gear service toward larger businesses in addition to small businesses that FeedBlitz serves today
  • FeedBlitz "2.0" ready toward the end of September 2006
During Q&A time, I asked Hollows "if I decide to leave FeedBlitz, who owns the email addresses, me or FeedBlitz?" To his credit, Hollows said that your subscribers are yours. You can download their information at any time and can manage them online at all times. And if you walk away, they're yours to keep. The reason: FeedBlitz believes that open data and open standards will result in building better service.

Here's a Web 2.0 company worth keeping your eye on.

Bonus: Check out an interview with Phil Hollows at Online Marketing.

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Posted by Scott Monty at 10:41 PM
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Discomfort Zone

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August 29, 2006
Over at ExperienceCurve, Karl Long blogs about 3 rules for managing viral marketing. He states "If you are responsible for the creative output of a marketing department or an agency, then this post is for you."

As the viral craze continues at...well...a viral pace, Long outlines the following in the lead-up to the rules:
  • Success bares no relation to investment - In traditional marketing there was generally a relationship between how much you spent and how many people saw your message, there is no such relationship in Viral Marketing
  • Viral Marketing does not have a timeline - Traditional marketing calendars, and even the traditional marketing plan is irrelevant when executing and responding to viral marketing efforts. Viral marketing is just not that predictable, which calls for a different kind of planning
  • Number of views bare little relation to reach or impact of Viral Marketing - As viral is something that is shared from person to person, you can be sure that many more people hear about it than view it (a little esoteric I know, but I talk about the Subservient Chicken constantly, and yet have only been to the site once)

The three rules are boiled down to this: Experiment, Monitor, Respond.

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Posted by Scott Monty at 7:24 PM
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The ReSultS Are In

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As part of its article last week Marketing Reality Check: Blogs, Podcasts and RSS, Advertising Age surveyed readers on their thoughts on timing.

In RSS, Podcasts are Worthwhile Investments, AdAge reports that 63% of respondents think that "marketers need to jump on the new-media bandwagon now, even though Americans aren't commonly using technologies such as RSS and podcasting."

So, even though a small minority of the public listens to podcasts (8%) and an even smaller percentage uses RSS (5%), the call is clear: marketers need to be ahead of the curve, but still need to serve the portion of the audience that requires the more "traditional" media.

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Posted by Scott Monty at 6:35 AM
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Anti-Social Media Marketing

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Well, that didn't take long. I just blogged on advertising in social networking sites last week, saying that any marketing in sites like MySpace needed to be done carefully amidst the $280 million being spent on creating profiles.

Earlier today, Online Media Daily reported that MySpace users see right through the phony profiles. In an effort to drive revenue, MySpace is accepting more of a mix of advertising. But it runs a serious risk of alienating its base if it pushes too far. There's always Facebook or whatever other application comes along to serve this crowd.

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Posted by Scott Monty at 1:21 AM
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RSS Feed Button Tool

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August 28, 2006
One of the most prevalent tools at the disposal of marketers today is also one of the most poorly understood. The RS in RSS supposedly stands for "really simple" but in reality, it's anything but simple. RSS can greatly improve the return traffic on your site, but can be a little daunting to implement and to use.


That innocuous little orange button seems inviting enough. But in most cases, clicking on it will yield a rather unintelligible result like this:


Most people will look at this, scratch their heads and say, "Huh?" The more experienced RSS users will recognize that you have to copy the URL and paste it into your preferred feedreader. If the feed's owner is using Feedburner - a user-friendly feed creation site that gives you real-world options on how to follow an RSS feed.

In the absence of a Feedburner feed, here's a quick tool to assist you or your clients in selecting the most appropriate RSS feed.


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Posted by Scott Monty at 9:53 AM
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Nomenclature

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August 27, 2006
As the development of marketing technology continues at a breakneck pace, it's helpful for the industry to maintain consistency in terms. While this may not be possible with the tags you see in del.icio.us, the Adventures is Business Communications makes the distinction in the audio world: Podcast vs. Download:
Audio files are podcasts because they're available in an RSS enclosure and therefore in a feed that is brought to you by your RSS utility. Otherwise it's a downloadable audio file that you have to go to the website to fetch.
Posted by Scott Monty at 3:36 PM
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Friday Fun Video

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August 25, 2006
Every good blog needs a 'regular feature' that its readers can anticipate. Here at SMM, I'm going to post a humorous video clip every Friday (that's not to say there won't be others throughout the week, but you can count on a Friday appearance).

This week, the angry observational comic Lewis Black takes a look at advertising - specifically what HP, USAirways and CBS are doing to build brand loyalty.

The Daily Show With Jon StewartMon - Thurs 11p / 10c
Back in Black - Advertising
thedailyshow.com
Daily Show
Full Episodes
Political HumorJason Jones in Iran


To read a little bit about the background, check out the USAirways story here and the CBS story here.

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Posted by Scott Monty at 9:52 AM
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When We Quit, We Quit Silently

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August 24, 2006
AdWeek reports that Agency.com removed themselves from the Subway pitch, supposedly because they "reached the finals of a pitch for a conflicting account."

A likely story. I note they didn't make a video to commemorate that event. And wouldn't it be ironic if it's the Arby's account they're pitching? (ref. Coudal Partners)

Even if they were able to remain in the running, I think there was too much controversy over the video, which could have resulted in doubts over their ability to handle the account. But they did manage to kick-start a discussion around viral marketing and the associated discussion around social media.

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Posted by Scott Monty at 11:25 PM
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What Not to Create

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WillVideoForFood has done a quick manifesto on their site: The Seven Deadly Sins of Viral Video

No mention of Agency.com, but the Smirnoff Tea Partay gets a swipe.

Also of note on their site: the YouTube Bubble-Burst Pool.

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Posted by Scott Monty at 5:55 PM
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Podcasting - Why Are You Waiting?

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In his posting, The Real Reason to Podcast on the MarketingProfs blog, John Jantsch of Duct Tape Marketing notes that in the small business market, podcasting is either underestimated or misunderstood (or is that "misunderestimated"?).

Acknowledging that "nobody really gets the true value of podcasting as a marketing tool for the typical small business," he suggests the single most important reason to have a podcast for a small business: you can use your podcast as an excuse to call up an influential leader and request an interview for a podcast show. No one can resist an offer to be interviewed for a radio-like show.

This is so simple, yet so brilliant. Your business gets that introduction you've wanted, listeners get to hear an expert speak and your brand is given more consideration as a thought leader.

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Posted by Scott Monty at 8:39 AM
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PR or Advertising?

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Social media is necessarily amorphous - some of its principles fall under the subject of public relations, while others fit within advertising. As the ways in which companies communicate with customers continue to proliferate, social media is a key part of the conversation in both camps.

Blogs, podcasts, wikis, RSS feeds, del.icio.us, Technorati, Digg - whether used by PR or advertising professionals - are all social media tools. We define social media tools as anything that enables conversations to spread more easily and to be tracked. Customers are already talking about you. How do you make it easier for them to do so?

On the PR side of the house, our colleagues at SHIFT Communications have developed a Social Media Essentials Guide in PDF format. This is a great basic guide to social media, in addition to SHIFT's work on a social media press release and a purpose-built del.icio.us page specifically for the Novell Linux campaign.

[Disclaimer: Novell is a client of PJA]

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Posted by Scott Monty at 1:51 AM
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The New Influencers

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August 23, 2006
Topaz Partners note that there's big money in social media. With MySpace getting half a billion dollars, Facebook holding out for more, and a potential valuation (?) of YouTube at $1 billion, there's always money in it for the founders.

But what about marketers? Well, YouTube is selling ads. Others will certainly follow. To the degree that marketers can engage the audiences into conversations, we'll see more acceptance of advertising in these spaces.

If you want to know more about the whole social media phenomenon, what it means and who is driving it forward, Topaz suggests checking out Paul Gillin's blog, on which he publishes draft chapters of his book The New Influencers, due out in bookstores in 2007.

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Posted by Scott Monty at 5:22 PM
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The Me2 Revolution

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Richard Edelman comments on some excerpts from his an excellent piece for the annual Edelman Trust Barometer brochure.

In it he notes the movement away from the pyramid approach of the highly scripted message starting with the CEO and moving to investors, then on to other mass audiences. The future is in adding peer spokespeople to that model:
Smart companies must reinvent their communications thinking, moving away from a sole reliance on top-down messages delivered through mass advertising. This is the Me2 Revolution.
Edelman tracks the sphere of influence in the recent past:
In the US, for example, the "person like yourself or your peer" was only trusted by 22% of respondents as recently as 2003, while in this year's study, 68% of respondents said they trusted a peer.
How to take advantage of this?
How can companies embrace this future of empowered stakeholders? Speak from the inside out, telling your employees and customers what is happening so they can spread the word for you. Be transparent, revealing what you know when you know it while committing to updating as you learn more. Be willing to yield control of the message in favor of a rich dialogue, in which you learn by listening. Recognize the importance of repetition of the story in multiple venues, because nobody believes something he or she hears or sees for the first time. Embrace new technologies, from employee blogs to podcasts, because audiences are becoming ever more segmented.

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Posted by Scott Monty at 12:13 PM
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RSS - A Remarkably Similar Situation

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As social media continues its march toward mainstream, one of the biggest problems is that we continue to be awash in data, information and updates. Feedreaders were meant to solve this problem. But if you're anything like me, you've got a number of RSS feeds to track in your feedreader.

Online Marketing announced that there is a new Marketing and Advertising Blog Network with a single RSS feed. That means you can go to one consolidated place to see updates from some of your must-read blogs.

Similarly, del.icio.us has started experimenting with tag bundles - a sensible way to group those tags that seem to be growing out of control.

Strange, isn't it? At the point where we've moved to such customized, niche sites with specific information and micro audiences, we're realizing that the fragmentation might be too much for the human brain to handle. The needle seems to be moving - ever so slightly - in the direction of mass marketing.

Now that online marketers are using the word "network," it seems that conversations about advertising are more appropriate than ever...

Updated at 11:05 a.m.: See? It didn't take long.

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Posted by Scott Monty at 10:32 AM
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Blogging: Everyone's Doing It - But Who's Doing It Well?

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August 22, 2006
Great list of top blogs about marketing from MarketingSherpa. It seems that these days, it's becoming fairly ubiquitous.



Best Podcast on the topic of Marketing: Across the Sound
by Joseph Jaffe


Best B-to-B Marketing Blog: B2B Lead Generation Blog
by Brian Carroll


Best Blog on Email Marketing: Chris Baggott’s Email Marketing Best Practices
by Chris Baggott


Best Blog on Search Marketing: Search Engine Roundtable
Bloggers include: Barry Schwartz, Benjamin Pfeiffer, Chris Boggs, Kim Krause, Shawn Hogan, Ignacio Hernandez, Morgan Carey & Dan Thies


Best Blog on Advertising: Adrants
by Steve Hall


Best Blog on Marketing to a Specific Consumer Demographic: Andy Wibbels, the Original Blogging Evangelist
by Andy Wibbels


Best blog on Affiliate Marketing: ReveNews
by multipleauthors


Best Blog on the Topic of PR: Active Voice
by Matt "PodBoy"


Best Blog on Small Business Marketing: Duct Tape Marketing
by John Jantsch


Best Blog on General Marketing Topics: Seth Godin’s Blog
by Seth Godin


I would also add one more:
Best Blog on Social Media: Micropersuasion
by Steve Rubel

Any others? Would you recommend any of these for the blogroll to the right? Commenting is turned on.

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Posted by Scott Monty at 7:36 PM
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Practical Podcasting Guide

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MarketingSherpa provides some great insights and tips on podcasting. At this point, this should be our bible. The link may not be permanent, so here are some of the findings, including three surprises, three mistakes to avoid and five rules of podcasting.

Surprise #1: Total listenership
As of June, 22% of people had even heard of "podcasting" but only 11% had ever listened to one. It seems these early adopters weren't all terribly impressed either. According to Nielsen/NetRatings, just 6.6% of the online population in July recently downloaded an audio podcast. That's about 9.2 million US adults.
The good news is there's room to grow and an opportunity to prove yourself.
Surprise #2. Specific demographics
According to Arbitron, podcasting listenership is fairly even across the sexes with women at 48%. Plus, only 32% of listeners are aged 18-34. At 45%, the biggest demographic slice of listeners is 35 or older, with 17% in the 45-54 age group.
This is great news again - podcasting has hit the mainstream rather than the young early-adopter segment. Especially significant in the B-to-B segment.

Surprise #3. Listening platforms
According to a May 2006 Podtrac survey, 56% of the audience listen via their computers instead of a portable device.
Any creative approach to podcasts should be done for dual platforms.


Specific tips on creating a podcast that works as a marketing tool

Many of the most successful podcasts resemble a cross between a regularly published email newsletter with several interesting articles, a personal blog with a strong individual tone, and a radio talk show with must-meet guest stars. So the best qualities are:
  • Strong Voice - not just the sound but the style
  • Steadiness of publication - not a one-off, but a continuing series
  • Variety - different guests-stars, different "articles"

Some mistakes to avoid
Mistake #1. Shovelware
Don't just read your Web site content or email articles into a microphone. If your fans wanted that, they could go online to see it. Create fresh content that's interesting to listen to - guests, two-way conversations, rants, etc.
Mistake #2. Sales pitch
You may get a few people to download a podcast that's a lightly disguised sales pitch once… but chances are none of them will bother to download or listen to the next installment. Just as with email newsletters, the best-loved podcasts offer content the listeners find valuable and/or highly entertaining.
Mistake #3. Testing just one to start
As with email newsletters or drive-time radio shows, the most successful podcasts build brand impact from listener relationships over time. It's not a one-off medium. If you create only one, you may not ever get the audience or impact your podcast deserves. Or, if your single podcast defies the odds to become insanely successful, you may not be ready with a follow-up series in time to catch the wave.

Five more content and production rules:

Rule #1: Keep it short
The ideal length of a podcast is 10 minutes to 20 minutes. “If you go more than 25 minutes, you’re outside the average commute,” says Walch. Or past the average treadmill workout.


Rule #2. Don't drone from a script
Although some corporate podcasts are scripted, just as with the blogworld, anything with too many corporate communications editors involved can turn the audience off.


Rule #3. Copywrite your podcast title carefully
If you're hoping for iTunes traffic to discover you, as well as users on other major podcasting directories, remember you're competing with tens of thousands of other podcasts. Pick a name for your podcast that matches your content topic. People are likely to search for a particular subject (rather than a brand name) when they visit iTunes. (Note: This is just like any other type of search marketing -- it’s all about keywords.)


Rule #4. Schedule a calendar (ongoing or limited-series)
Many podcasting experts say the best frequency is weekly. However, if you're not sure if you're up to the work, nor if the audience demand will be there, you probably should start with a slower calendar. Podcasting as with blogging and email newsletters can be exhausting for the long haul.

Not sure if you're up to starting a podcast series that will go on until the end of time? It's a scary commitment. Our suggestion, try the waters first with a limited run podcast series. Just as with an emailed "e-course", a single-season TV series, or a novel with chapters, you'd have a story arc, and announce up front how long the entire podcast will be.

Each episode would be developed to play in context of the rest, and the entire series would be as evergreen as possible so newbies can start with podcast #1 at any time and work their way through the series at their own pace.


Rule #5. Best time of day may be nighttime
Many podcasting enthusiasts dock their iPods overnight and then listen to whatever's new the next morning.

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Posted by Scott Monty at 6:28 PM
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YouTube to Sell Advertising in Video Format

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A little glimpse into how YouTube plans to make money...

From the Wall Street Journal:

YouTube Inc. is expanding the type of advertisements it sells to include videos on its home page and on special advertiser-created pages, shedding further light on how the hugely popular video-sharing site plans to make money.

Warner Music Group Corp.'s Warner Bros. Records will be the first to roll out the special advertiser pages with a video promotion for hotel heiress Paris Hilton's music album to be released today. In a twist, Fox Broadcasting Co. -- a unit of Time Warner competitor News Corp. -- will pay to advertise its "Prison Break" TV series on the Paris Hilton advertising page, and YouTube will share that ad revenue with Warner Bros.

YouTube, a closely held company in San Mateo, Calif., says its users watch videos more than 100 million times each day, making the site a leader in the fast-growing online-video arena. The year-and-a-half-old company has to date carried display and text advertisements it sold itself or brokered by third parties.

But YouTube executives have said they aim to create a system that pioneers new ad formats and which could be extended to broker ads for other Web publishers, much as Google Inc. brokers ads that appear on other sites today.

YouTube's strategy "revolves around the idea of having brand advertisers participate and become part of our community," says Chief Executive Chad Hurley.

The site will now allow advertisers to pay to have their videos displayed prominently on YouTube's home page, charging based on the number of users regardless of whether the consumers actually watch the videos. A user needs to click on the advertising video before it plays.


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Posted by Scott Monty at 10:47 AM
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Success in Social Media

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Four things to remember about social media:
  1. Success in social media = engagement + authenticity x audience reach.
  2. Look for the riches in the niches. Social media takes many forms.
  3. Lean, but don’t be intimidated, into following early adopters.
  4. Cede only as much control of your brand as you feel comfortable with.
Courtesy of the Online Marketing Blog.

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Posted by Scott Monty at 10:05 AM
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Must See TV Must Be for Me

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In a nod to the increasing personalization of - well, everything - NBC has filed a trademark for "TV for Me."

While it remains to be seen what they'll do with this, it's encouraging to see that Big Media is embracing the inevitable. Perhaps this is one step beyond TiVo.

Hmmm. Do I sense a "Me and My Brother" concept?

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Posted by Scott Monty at 9:11 AM
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It's Official

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According to Influential Interactive Marketing, as of Monday, August 21st, 2006, Social Media Optimization (SMO) is now a term in Wikipedia.

Here are a few indicators of the life that SMO is alive and well:

  1. 53 tags on del.icio.us (to the original post)
  2. 8 diggs on Digg.com (plus more for other posts on the subject)
  3. 37 linked blog posts according to Technorati (to the original post)
  4. 139 promotions on New PR (to the original post)
  5. 18 votes on Netscape (to 16 Rules post on toprank)
  6. 6 marks on Marktd (to 16 Rules post on toprank)
  7. New page added to The New PR Wiki
  8. New Wikipedia article on "Social Media Optimization"
  9. Corresponding update to Wikipedia page on "SMO"

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Posted by Scott Monty at 1:29 AM
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Yo, Yo, Yo - Tennis Anyone?

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No doubt you agree that a rap song is probably the best musical accompaniment for a malt beverage commercial. But preppies? Smirnoff Raw Tea might be onto something.



Joseph Jaffe sums it up with: Yo, yo...where my wasps at? What we commonly call viral marketing, Jaffe calls communal marketing. In this piece, he aptly points out the need for measurement: we need to start challenging ourselves to demonstrate and validate the business impact of "viral"/communal/CGC et al.

With over 800,000 views at the time of this posting, let's hope that Smirnoff has some way of measuring the impact.

Props to Hugh for the link.

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Posted by Scott Monty at 12:05 AM
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What the #%^*! are Blogs, Pods and RSS?!?

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August 21, 2006
Or so you may have heard a client utter. As an agency, we are expected to present a range of choices for our clients, giving them our expert advice on which channels will give them what they need. Into this mix we are increasingly seeing more opportunities for social media.

Well, AdAge has done a quick reality check on blogs, podasts and RSS feeds with statistics that might not seem too encouraging in this area:
  • 7% of American adults write blogs and 22% read them (Jupiter)
  • About 8% listen to podcasts and 5% use RSS feeds (Jupiter)
  • 88% of the at-work audience doesn't know what RSS is (WorkPlace Print Media)
  • 92% of brand conversations were taking place offline (Keller Fay)

Not to be totally sandbagged, Steve Rubel of Micropersuasion isn't worried. While he acknowledges the hype, he advocates getting involved early in order to influence the Long Tail.

Bottom line: print and TV aren't going away any time soon. But the vast ways that the Internet allows us to communicate with each other are continuing to evolve. It's our duty as marketing consultants to be aware of everything and to develop customized marketing mixes for each client which will allow them to achieve their goals.

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Posted by Scott Monty at 10:42 AM
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Advertising in Social Media

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The ad:tech Chicago conference had a great session entitled Social Media: The Dynamics of the Genre and the Opportunities for Marketers.

It was presented as a Q&A, with the questions as follows:
  • Is social networking something advertisers can ignore?
  • Is social networking a fad or an enduring behavior?
  • Are the social networks safe places for advertisers?
    • The "secret sauce" in MySpace is the respect for users
    • The key to polite behavior is the balance between intimacy and intrusiveness.
    • Intrusiveness in the wrong context creates negative effect towards brand.
  • How do advertisers deal with the social networking environment?
Very carefully.

Fact: This year, $280M will be spent on social networking sites, mostly creating profiles.

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Posted by Scott Monty at 1:02 AM
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Are You Ready for Failure?

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As the old marketing models move aside, marketers need to increasingly put themselves at risk, on behalf of clients and on behalf of their agencies.

In Online Spin, Max Kalehoff makes a great point about the importance of embracing failure as well as success:

From a marketing standpoint, winning increasingly requires experimentation, risk-taking, and frequent failure. Rigid organizations that don’t build higher levels of unpredictability and periodic loss into their models will lose in the long run. They simply will fail to adapt and build new competencies necessary to stay competitive.

Being strategic sometimes means not being safe. A strategy can be desgined to embrace risk and the associated failures that may come. But through such risky ventures and ideas, better concepts and fresher approaches may be found. And when advermarketing is moving at the speed of light, last week's failure will lead to tomorrow's breakthrough idea.

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Posted by Scott Monty at 12:59 AM
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Social Media - Validated

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You know that social media is an accepted marketing channel when there is talk of optimizing it - see the Introduction to Social Media Optimization (SMO).

Some take-aways:
  • It involves driving traffic to a website through new channels because search engines aren't the only sites that drive big traffic anymore. While it's not taking over SEO yet, it has the potential to someday soon.
  • Social media can be considered anything that can help build a community to rally around.
  • Buyer beware though, you can't force SMO.
And here are what began as Rohit Bhargava's 5 Rules of Social Media Optimization, now up to a list of 16 rules; 6 & 7 courtesy of Jeremiah Owyang, 8-11 from Cameron Olthius, 12 & 13 courtesy of Loren Baker, and 14-16 from Lee Odden:
  1. Increase your linkability
  2. Make tagging and bookmarking easy
  3. Reward inbound links
  4. Help your content travel
  5. Encourage the mashup
  6. Be a user resource, even if it doesn't help you
  7. Reward helpful and valuable users
  8. Participate
  9. Know how to target your audience
  10. Create content
  11. Be real
  12. Don't forget your roots, be humble
  13. Don't be afraid to try new things, stay fresh
  14. Develop an SMO strategy - define objectives and set goals
  15. Choose your SMO tactics wisely
  16. Make SMO part of your process and best practices

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Posted by Scott Monty at 12:15 AM
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About Scott

For hi-res, click here
Ranked by Forbes as one of the top 10 influencers in social media, he has been called "an unstoppable force of nature," "the best corporate social media lead on the planet," and Alan Mulally, the CEO of Ford Motor Company, called him "a visionary."

At Ford, Scott heads up the social media function and holds the title Global Digital & Multimedia Communications Manager. He is a strategic advisor on all social media activities across the company, from blogger relations to marketing support, customer service to internal communications and more, as social media is being integrated into many facets of Ford business.


Prior to joining Ford, Scott served as Consigliere for crayon and spent a number of years with PJA Advertising + Marketing, a boutique BtoB agency specializing in health sciences & high tech.

In addition to his professional responsibilities, Scott is an active blogger and podcaster. He writes about the intersection of advertising, marketing and PR at The Social Media Marketing Blog and also writes The Baker Street Blog and cohosts I Hear of Sherlock Everywhere, two literary undertakings. Scott has been featured in hundreds of news and business publications in print and on the web, in nearly dozens of books, and on a variety of mainstream media, including NBC, NPR, CNN and The Wall Street Journal. Scott is a recognized thought leader in the social media industry and frequently speaks at industry events.

Scott received his Master's in Medical Science from Boston University's School of Medicine concurrently with his MBA from BU's Graduate School of Management. He lives in the greater Detroit area with his wife and two young sons, golfs all too infrequently, and has a hidden talent for voice over work.

Oh, and one last little-known fact: Scott coined the Oxford Dictionary of English-accepted term "tweetup."

You may download a headshot here, courtesy of Rosh Sillars; a PDF version of Scott's bio is here .


Books in which Scott or his work is featured:

Disclosures/Relationships

Scott Monty Bio

Speaking Events

Keynote at Social Media Week NYC

Scott speaks on social media at events, seminars and conferences around the world. His topic generally focuses on corporate use of social media, becoming an online spokesperson, and specifically on the progress that Ford has made in the recent past. If you're interested in booking Scott to speak at your event, please click here to submit a speaking request for Ford-related purposes or email me at speaking [AT] this site's URL (if you know what I mean) to send a general email request.. Scott's bio and headshot can be found in the "About Scott" tab above.



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Who is Scott Monty?

Hi, I'm Scott. I'm the global head of social media for Ford Motor Company. This is my personal blog, where I share my perspectives on social media - the convergence of marketing, advertising and PR on the Web - for marketers, agencies, the enterprise and the individual. This blog contains my personal views. My bio is available here and my headshots can be found here.

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The Social Media Marketing Blog by Scott Monty is licensed under a Creative Commons Attribution-Noncommercial-Share Alike 3.0 Unported License.